REFUND, RETURN AND CANCELLATION POLICY

REFUND, RETURN AND CANCELLATION POLICY

The Ahil Shop
Website: www.theahilshop.com
Last Updated: 12-02-2026

This Refund, Return and Cancellation Policy ("Policy") governs all purchases made from www.theahilshop.com and applies to every product sold by The Ahil Shop. It ensures fair, transparent handling of returns, refunds, and cancellations in accordance with the Consumer Protection Act, 2019 and applicable E-Commerce Rules.

By placing an order on our website, you acknowledge and agree to this Policy. For any concerns, please contact us promptly — we aim to resolve issues within 24–48 hours.

BUSINESS DETAILS

Business Name: The Ahil Shop
Email: Ahilasscents@gmail.com
Mobile: +91-9119705357
Registered Address:
Basi Kiratpur, Najibabad
District Bijnor
Uttar Pradesh — 246731
India

NATURE OF PRODUCTS

The Ahil Shop specializes in perfumes and fragrance products. These are personal-use hygiene items and are sensitive in nature. Once opened or used, they cannot be resold due to contamination risks, bacterial exposure, and alteration of fragrance composition.

To ensure the safety and hygiene of all customers, we maintain strict return guidelines and do not accept opened or used products.

ELIGIBLE CASES FOR RETURN OR REPLACEMENT

Returns or replacements are only accepted in genuine and verifiable cases, reported within 48 hours of delivery via email.

  • Product damaged during transit (e.g., cracked bottle, spilled contents).
  • Leakage at the time of delivery (visible wet packaging or strong fragrance leakage upon opening).
  • Incorrect product/variant received.
  • Severely damaged packaging compromising product seal or integrity.

MANDATORY PROOF REQUIREMENTS

  • Order ID (from confirmation email).
  • Clear HD photos of product, packaging, and damage from multiple angles.
  • Unboxing video (continuous recording without cuts or edits) starting from opening the sealed parcel to product inspection.

Upload the video link via Google Drive or YouTube and share it with us at Ahilasscents@gmail.com. Incomplete proof submissions will result in claim rejection.

CUSTOMER-INITIATED RETURNS (SHIPPING & DAMAGE CONDITIONS)

  • Return shipping charges must be paid by the customer unless the error is from our side.
  • Original shipping charges are non-refundable.
  • The product must be unused, unopened, and in original sealed packaging.
  • Items must be packed securely to prevent transit damage.

If the returned product is received in damaged condition due to improper packaging by the customer, the return will be rejected.

Products that are broken, partially used, tampered, missing original packaging, or show signs of usage will not be accepted under any circumstances.

NON-RETURNABLE CONDITIONS

  • Change of mind after purchase.
  • Fragrance preference issues.
  • Longevity complaints due to skin or climate variation.
  • Minor packaging dents not affecting usability.
  • Opened or used products.
  • Claims made after 48 hours of delivery.

REFUND PROCESS

  1. Product must be returned (customer-paid shipping unless stated otherwise).
  2. Inspection process (2–3 working days after receipt).
  3. Refund initiation (5–7 working days post-approval).
  4. Refund credited to original payment method.

Shipping charges, COD fees, or RTO charges (if applicable) will be deducted.

REPLACEMENT PROCESS

  • If product is in stock: Replacement shipped within 3 working days.
  • If out of stock: Full refund processed.

ORDER CANCELLATION POLICY

Cancellation is allowed only before dispatch. Contact us at:

Email: Ahilasscents@gmail.com
Mobile: +91-9119705357 (9 AM – 7 PM IST)

Once the order is shipped, cancellation is not possible.

FAILED DELIVERY OR RTO (RETURN TO ORIGIN)

  • Incorrect address
  • Customer unavailable
  • Refusal to accept delivery

RTO charges (₹100–₹200) will be deducted from refund where applicable.

DISPUTES AND CHARGEBACKS

We encourage customers to contact us directly before initiating disputes. Unnecessary chargebacks may result in account suspension and will be contested with proper documentation.

LIMITATION OF LIABILITY

  • Allergic reactions (patch test recommended).
  • Improper storage (heat, sunlight exposure).
  • Misuse or over-application of product.
  • Indirect or consequential damages.

CONTACT & GRIEVANCE

Email: Ahilasscents@gmail.com
Mobile: +91-9119705357

We aim to respond within 48 working hours.

POLICY UPDATES

The Ahil Shop reserves the right to modify this Policy at any time. Continued use of our website constitutes acceptance of the updated policy.

Thank you for choosing The Ahil Shop.